A tour operator sitting on a large but cold customer base. We grew sales with zero ad budget - reactivating rejected leads through an AI agent in messengers.
Over years of operating, the tour operator had built up a large customer base: some bought once and disappeared, others left a request but never reached payment. That base was just sitting there as dead weight.
Reps simply couldn't dial through thousands of old contacts by hand, and the entire ad budget went toward acquiring new leads. Meanwhile the cost of a new customer kept rising while a loyal audience got no attention at all.
Before scaling ad spend, we proposed winning back the people who already knew the brand - cheaper and faster.
A fifth of revenue - from contacts that were already in the base and written off as lost.
"We never believed an old base could deliver this much. The agent warmed up people we hadn't reached in years on its own - and brought in real, live requests."
Describe your task in two sentences - we'll come back with a plan and a working prototype in 48 hours.
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