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Solution · Analytics

Achilles - 100% of calls

Surfaces missed deals, scores scripts, computes NPS and finds the patterns behind winning sales - across every call, not a sample.

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How it works

Listens to every call and does the math.

01

Call

Every inbound and outbound call lands in the system automatically.

02

Transcription

Speech is recognized and turned into text, tagged by speaker.

03

AI analysis

The model reads the dialogue: stages, objections, commitments and tone.

04

Scoring against criteria

Checks each call against the script and quality criteria, then scores it.

05

Alerts and dashboard

Rolls metrics up into a dashboard and fires alerts on problem calls.

Capabilities

Quality control without sampling.

100%-call analysis

Listens to the entire flow, not a sample - not a single conversation slips through.

Script scoring

Matches every call against the script and computes the adherence rate.

NPS

Computes a loyalty score from the customer's tone and reactions during the call.

Missed-deal detection

Finds calls where a rep failed to close and puts them back into play.

Winning patterns

Pinpoints what your top reps do and scales it across the whole team.

Alerts

Pings you the moment a call goes off-script or a customer turns unhappy.

Use cases

Where it pays off.

Sales teams

Every call reviewed, reps scored objectively, and conversion lifts - with zero manual call-listening.

Call centers

Thousands of dialogues a day monitored without a supervisor listening in by hand.

Quality control

One set of scoring criteria, transparent scores and fast review of disputed calls.

Cases

Already running in production.

x10 Academy
EdTech2024

x10 Academy — every team call under control

fewer missed leads
amoCRM · Sensei · GPT-4o
Modulleasing
Fintech2024

Modulleasing — call analytics for the sales team

+30%rep productivity
amoCRM · Sensei · GPS
06 · Contact

We will get the team working while you watch the numbers.

Describe your task in two sentences - we will come back with a plan and a working prototype in 48 hours.

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