A chain of service centers. We gave reps an AI copilot that prompts upsells live in the conversation - and the average order value climbed.
Reps across the chain took orders and closed deals, but rarely offered add-ons or related services. The upside in average order value sat untapped.
Top performers kept the scripts in their heads; weaker reps simply forgot to pitch. Training never scaled across the whole network.
What was needed was the best next move suggested right in the moment of the customer conversation.
The copilot pulled weaker reps up to the level of the best ones - no lengthy training required.
"We spent years trying to teach the whole chain to upsell. The copilot did it in a month - it prompts exactly when it matters."
Describe your task in two sentences - we'll come back with a plan and a working prototype in 48 hours.
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